TERMS OF SERVICE

Snap Engineering Group

d/b/a Plainfield Creations LLC

Effective Date: March 17, 2026

These Terms of Service ("Terms") govern your use of the snapengineering.io website ("Site") and all services provided by Snap Engineering Group, a Texas limited liability company doing business as Plainfield Creations LLC ("Company," "we," "us," or "our"), located in Arlington, Texas. By accessing the Site or engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Site or our services.

1. Services Overview

Snap Engineering Group provides contract manufacturing services including, but not limited to:

Design consulting and CAD conversion (DFM review)

Rapid prototyping (functional models, fit-check parts)

Production manufacturing (FDM 3D printing, short-run to high-volume)

Assembly and hardware integration (mechanical fasteners, electronics, magnets, NFC chips, LEDs, wiring)

Packing, fulfillment, and shipping (including drop-ship to end customers)

The specific scope of each engagement is defined by a written quote, purchase order, or statement of work (collectively, “Order”).

2. Quotes, Orders, and Acceptance

2.1 Quoting

All quotes are valid for thirty (30) calendar days from the date issued unless otherwise stated. Quotes are estimates based on the information provided at the time of inquiry. Final pricing may adjust if specifications, materials, quantities, or complexity change after the quote is issued.

2.2 Order Acceptance

An Order is formed when you accept a quote in writing (including email) or submit payment. Acceptance of an Order constitutes agreement to these Terms unless a separate signed agreement supersedes them.

2.3 Minimum Order Value

We reserve the right to set minimum order values. Any applicable minimums will be communicated in the quote.

3. Pricing and Payment

3.1 Pricing

All prices are quoted in U.S. dollars and are exclusive of applicable taxes, shipping, and handling unless explicitly stated otherwise.

3.2 Payment Terms

Unless otherwise agreed in writing:

Prototype and design consulting orders: Payment in full is due prior to production start.

Production orders under $5,000: Payment in full is due prior to production start.

Production orders $5,000 and above: 50% deposit due prior to production start; remaining balance due upon completion, prior to shipment.

Recurring/subscription orders: Terms as specified in the applicable Order.

3.3 Late Payment

Invoices not paid within fifteen (15) days of the due date are subject to a late fee of 1.5% per month (18% annually) on the outstanding balance, or the maximum rate permitted by Texas law, whichever is less. We reserve the right to suspend work on any open Order until past-due balances are resolved.

3.4 Payment Methods

We accept ACH bank transfer, credit/debit cards, wire transfer, and other methods as communicated during the ordering process. Credit card payments may be subject to a processing surcharge as permitted by applicable law.

4. Production, Lead Times, and Delivery

4.1 Lead Times

Quoted lead times begin on the later of: (a) receipt of all required files, specifications, and approvals; or (b) receipt of the required deposit or full payment. Lead times are estimates, not guarantees. We will notify you promptly of any material delays.

4.2 First Article Inspection (FAI)

For production orders, we produce an initial sample unit for your approval before proceeding with the full run. You will have forty-eight (48) hours from receipt of the FAI sample (or photos/video if agreed) to approve or request revisions. Failure to respond within 48 hours constitutes approval.

4.3 Design Changes After Approval

Changes requested after FAI approval or after production has started may result in additional charges and extended lead times. All change requests must be submitted in writing.

4.4 Shipping and Delivery

Shipping costs are borne by the Client unless otherwise agreed. Risk of loss transfers to the Client upon delivery to the carrier (FOB Origin). We are not liable for delays, damage, or loss caused by the carrier. For local DFW delivery, risk transfers upon delivery to the designated address.

4.5 Buffer Overages

For production runs, we may produce an additional 0.25% to 1% of ordered quantity at no extra charge to account for potential transit damage or minor defects. Overage parts are included as a courtesy and do not obligate us to replace damaged units beyond this buffer.

5. Intellectual Property

5.1 Client IP

You retain all rights to your designs, CAD files, specifications, trade secrets, and other intellectual property (“Client IP”) submitted to us. We will not use, disclose, or reproduce Client IP for any purpose other than fulfilling your Order, unless you provide written consent.

5.2 Company IP

All proprietary processes, tooling, fixtures, print parameters, jigs, templates, and methods developed by the Company remain the exclusive property of the Company, even if developed in connection with a Client Order, unless explicitly assigned in a separate written agreement.

5.3 Design Consulting Work Product

For design consulting engagements, the following applies unless a separate agreement states otherwise:

CAD files and designs created by the Company on behalf of the Client are owned by the Client upon full payment.

The Company retains the right to use general knowledge, techniques, and non-confidential concepts gained during the engagement.

5.4 Portfolio and Marketing Rights

We may photograph and display non-confidential finished parts in our portfolio, website, and marketing materials. If you require confidentiality, you must notify us in writing before or at the time of Order placement, and we will honor that request.

6. Confidentiality

We will treat all non-public information provided by you as confidential and will not disclose it to third parties except as required to fulfill the Order (e.g., shipping carriers) or as required by law. This obligation survives termination of any Order for a period of three (3) years.

If your project requires enhanced confidentiality protections, we are willing to execute a mutual non-disclosure agreement (NDA) prior to the exchange of sensitive information.

7. Quality and Acceptance

7.1 Quality Standards

All parts are manufactured to the tolerances and specifications documented in the Order. Our standard dimensional tolerance is ±0.127 mm (±0.005 in) unless otherwise agreed.

7.2 Inspection and Acceptance

You must inspect all delivered goods within seven (7) business days of receipt. Any claims for defects, shortages, or non-conformance must be submitted in writing within this inspection period. Failure to notify us within seven (7) business days constitutes acceptance of the goods as delivered.

7.3 Remedies for Non-Conforming Parts

For parts that do not meet the agreed specifications, we will, at our sole discretion:

Reprint or rework the non-conforming parts at no additional cost;

Issue a credit or refund for the non-conforming portion of the Order; or

Negotiate an alternative resolution acceptable to both parties.

This is your sole and exclusive remedy for non-conforming parts.

8. Warranties

8.1 Limited Warranty

We warrant that all goods manufactured will substantially conform to the specifications in the accepted Order and will be free from defects in workmanship for a period of thirty (30) days from delivery (“Warranty Period”).

8.2 Exclusions

This warranty does not cover:

Normal wear and tear, misuse, modification, or improper storage of delivered goods.

Defects resulting from Client-supplied designs, specifications, or materials.

Parts used outside the recommended material operating conditions (temperature, UV exposure, chemical contact, mechanical load).

Cosmetic imperfections inherent to the FDM 3D printing process (layer lines, minor stringing) unless specific cosmetic standards were agreed in the Order.

8.3 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 8.1, ALL GOODS AND SERVICES ARE PROVIDED “AS IS.” THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO ANY ORDER SHALL NOT EXCEED THE AMOUNT PAID BY THE CLIENT FOR THAT SPECIFIC ORDER.

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE GOODS, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This limitation applies to all claims, including but not limited to claims arising from manufacturing defects, delivery delays, design consulting errors, or assembly issues.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of goods manufactured under an Order, including product liability claims by end users.

Your breach of these Terms.

Any infringement or misappropriation of third-party intellectual property rights resulting from Client-supplied designs or specifications.

Your failure to comply with applicable laws, regulations, or industry standards in the sale or distribution of goods we manufacture for you.

11. Cancellations and Refunds

11.1 Cancellation by Client

You may cancel an Order by written notice subject to the following:

Before production starts: Full refund of any deposit, minus reasonable design/engineering time already incurred (billed at our standard hourly rate).

After production starts: You are responsible for the cost of all materials consumed and labor performed to date. No refund of the deposit will be issued if costs incurred exceed the deposit amount.

11.2 Cancellation by Company

We reserve the right to cancel an Order if: (a) the project is technically infeasible with our equipment; (b) the Client fails to provide required information, approvals, or payment within a reasonable timeframe; or (c) the Client’s project involves illegal activity or violates our acceptable use policies. In the event of cancellation by the Company, any unused deposit will be refunded promptly.

12. Force Majeure

Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, supply chain disruptions, utility failures, or equipment breakdowns. The affected party must notify the other party promptly and take reasonable steps to mitigate the impact. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected Order.

13. Website Use

13.1 Permitted Use

You may use the Site for its intended purpose: to learn about our services, request quotes, upload files for evaluation, and communicate with our team. You agree not to:

Use the Site in any manner that could damage, disable, or impair the Site or interfere with other users.

Attempt to gain unauthorized access to any systems or networks connected to the Site.

Upload malicious files, viruses, or harmful code.

Scrape, crawl, or harvest data from the Site without written permission.

13.2 User-Submitted Files

Files uploaded to the Site (CAD files, images, specifications) are governed by Section 5 (Intellectual Property) and Section 6 (Confidentiality). We take reasonable measures to protect uploaded files but are not liable for unauthorized access resulting from events beyond our reasonable control.

13.3 Third-Party Links

The Site may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or availability of those sites.

14. Dispute Resolution

14.1 Good Faith Negotiation

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of thirty (30) days.

14.2 Mediation

If negotiation fails, the parties agree to submit the dispute to non-binding mediation administered in Tarrant County, Texas, before resorting to litigation.

14.3 Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Texas without regard to conflict-of-law principles. Any litigation arising under these Terms shall be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you consent to personal jurisdiction in those courts.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any accepted Order, constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior understandings. In the event of a conflict between these Terms and a signed Order or statement of work, the signed Order or statement of work shall control.

15.2 Amendments

We may update these Terms at any time by posting the revised version on the Site with an updated effective date. Continued use of the Site or services after the updated Terms are posted constitutes acceptance. For active Orders, the Terms in effect at the time of Order acceptance shall apply.

15.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

15.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.6 Notices

All notices under these Terms shall be in writing and sent to the contact information on file. Notices to the Company should be directed to: Snap Engineering Group, Arlington, Texas. Phone: (817) 670-2940. Website: snapengineering.io.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

Snap Engineering Group

d/b/a Plainfield Creations LLC

Arlington, Texas

Phone: (817) 670-2940

Web: snapengineering.io

End of Terms of Service

Version 1.0 — March 17, 2026